Terms of service

Version 2026-09-29

1. Who these terms are between

These terms are between Venitik (“we”, “us”) and the business that creates a store (“you”). Accepting them when you create a store makes them binding on your business.

2. What the service is

Software for running a shop: selling, stock, staff, customers and reporting, provided over the internet and, where available, on your own devices. We do not sell goods, handle your takings, or act as a party to any sale you make.

3. Your money stays yours

Payments from your shoppers are settled by your own payment provider directly to your own bank account. We never receive, hold or control your takings. The only money that passes between us is your subscription fee. If your payment provider fails, your arrangement is with them.

4. Plans and payment

Plans differ only in how many stores, registers and staff you may have — every feature is included on every plan. Fees are shown before you subscribe and are charged monthly in advance. If an invoice goes unpaid your plan returns to Free after a grace period: your data is kept and your tills keep working; only adding stores, registers or staff is blocked. Cancel at any time; your plan runs to the end of the period you have paid for.

5. Your data

Your business data belongs to you. You can export all of it at any time, on any plan, including Free. If you stop using Venitik we keep it for 90 days so you can retrieve it, then delete it. We do not sell it, and we do not use it to advertise to you or anyone else.

6. Personal information of your shoppers (operator agreement)

Where you store personal information about your customers or staff, you are the responsible party under the Protection of Personal Information Act 4 of 2013 (POPIA) and we are your operator. This clause is the written agreement POPIA section 21 requires. We:

  • process that information only to provide the service, and on your instruction;
  • keep it secret and do not disclose it except where the law compels us;
  • secure it with generally accepted practice, including encryption of backups held outside your premises;
  • tell you without undue delay if we have reasonable grounds to believe it has been accessed by an unauthorised person, with what we know, so that you can notify the Information Regulator and the people affected;
  • return or delete it when you stop using the service, as clause 5 sets out;
  • impose these same duties on any sub-processor we use, and remain responsible to you for their work.

You confirm that you have a lawful basis for collecting the personal information you put into Venitik, and that you have given the people concerned the notice POPIA requires.

7. What you must not do

Use Venitik unlawfully, attempt to reach another business's data, resell the service without our written agreement, or load personal information you have no right to hold.

8. Availability and liability

We work to keep the service available and to make sure you can keep selling when the internet does not co-operate, but we do not guarantee uninterrupted service. To the extent the law allows, our total liability to you in any twelve-month period is limited to the fees you paid us in that period, and we are not liable for lost profit or lost trade. Nothing here limits liability that cannot lawfully be limited.

9. Changes, ending, and law

We may change these terms; material changes are shown to you and require acceptance. You may stop at any time. We may suspend a store that breaches clause 7. These terms are governed by the law of the Republic of South Africa.

Questions: legal@venitik.com